{"id":2064,"date":"2026-03-28T09:58:18","date_gmt":"2026-03-28T09:58:18","guid":{"rendered":"https:\/\/ezs.infopro.nl\/faq\/"},"modified":"2026-09-25T13:57:57","modified_gmt":"2026-09-25T13:57:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/ezs.infopro.nl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ml5mgpow-c64e336b5119c08d861b3157e88c5696\">\n.avia-section.av-ml5mgpow-c64e336b5119c08d861b3157e88c5696{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/06\/kop-tuig-1500x430.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-ml5mgpow-c64e336b5119c08d861b3157e88c5696 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_two_third  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-50 av-height-50  container_wrap sidebar_right'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='50' data-av_min_height_opt='50'><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2064'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mm0cumjg-20130ea8af6cd2416cdcfa040595a6ba\">\n#top .av_textblock_section.av-mm0cumjg-20130ea8af6cd2416cdcfa040595a6ba .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-mm0cumjg-20130ea8af6cd2416cdcfa040595a6ba '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock hero-bottom av_inherit_color'  itemprop=\"text\" ><h1>FAQ + Info<\/h1>\n<\/div><\/section>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2064'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-p82vm-3305fc0dedd82c95e3cb5223737e2e8b av_two_third  avia-builder-el-2  el_after_av_section  el_before_av_one_third  avia-builder-el-first  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-abk2a-439354309ea7fefa9b9b508dd531cc6e\">\n#top .av-special-heading.av-abk2a-439354309ea7fefa9b9b508dd531cc6e{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-abk2a-439354309ea7fefa9b9b508dd531cc6e .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-abk2a-439354309ea7fefa9b9b508dd531cc6e .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-abk2a-439354309ea7fefa9b9b508dd531cc6e av-special-heading-h2 blockquote modern-quote  avia-builder-el-3  el_before_av_toggle_container  avia-builder-el-first  margin-bottom-30'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Frequently Asked Questions<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<div  class='togglecontainer av-mna6aq09-28b0ec54e12a192e155df9bb24f560ce  avia-builder-el-4  el_after_av_heading  avia-builder-el-last  toggle_close_all' >\n<section class='av_toggle_section av-mna6acqg-fa1f06af2b0c2c25812f44c8aba2eb67'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"How do I know if the Enkhuizen Nautical College is a good fit for me?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How do I know if the Enkhuizen Nautical College is a good fit for me?\" data-aria_expanded=\"Click to collapse: How do I know if the Enkhuizen Nautical College is a good fit for me?\">How do I know if the Enkhuizen Nautical College is a good fit for me?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>It is always possible to request a meeting to see if a program at our school is right for you.<br \/>\nPlease <a href=\"mailto:cosmo@ezs.nl\">contact us<\/a> to make an appointment.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mna6ap08-319fc91ce7ec51310d6817f1d137dfc0'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"I need accommodation during the time I am following a program.\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: I need accommodation during the time I am following a program.\" data-aria_expanded=\"Click to collapse: I need accommodation during the time I am following a program.\">I need accommodation during the time I am following a program.<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>There are many accommodation locations in Enkhuizen, and during the winter months, there are charter ships that offer places to sleep.<br \/>\nThis is arranged independently of the EZS, but you can read more information <a href=\"https:\/\/ezs.infopro.nl\/en\/marcom-general-information\/\">here<\/a>.<br \/>\n<em> Click<\/em><em> <\/em><a href=\"https:\/\/ezsenglish.weebly.com\/accommodation-for-students.html\"><em>HERE<\/em><\/a><em> <\/em><em>to view the offers for 2025-2026 (in English)<\/em><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mna6btcu-d0ab87936b877afff4d10c0304314052'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"I cannot complete the KZV training program in one year\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: I cannot complete the KZV training program in one year\" data-aria_expanded=\"Click to collapse: I cannot complete the KZV training program in one year\">I cannot complete the KZV training program in one year<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>It is possible, under certain conditions, to spread the KZV training program over <strong>two years<\/strong>:<br \/>\n1. if you are using a visa with a validity period shorter than the duration of the study; or<br \/>\n2. you are committed to a sailing schedule that prevents you from attending classes during both semesters; or<br \/>\n3. another compelling reason, which will be assessed by the management of the college.<\/p>\n<p>For the extra school year, you then only pay the registration fee and for any new course materials, if revisions have been made.<br \/>\nAttending classes in a subsequent year is always subject to available space in the classroom.<br \/>\nYou must submit your request via the administration at least two weeks before the start of the school year.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mqz9k75c-079f364248107d9c22859c42b811a3fa'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"My Certificate of Competency has expired, what now?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: My Certificate of Competency has expired, what now?\" data-aria_expanded=\"Click to collapse: My Certificate of Competency has expired, what now?\">My Certificate of Competency has expired, what now?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You can read more information on this subject in <a href=\"https:\/\/ezs.infopro.nl\/vaarbevoegdheid-verlopen\/\">this<\/a> article<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div><div  class='flex_column av-bmr4y-066b0767d521a06f0260b66bb8a6d739 av_one_third  avia-builder-el-5  el_after_av_two_third  el_before_av_section  avia-builder-el-last  flex_column_div  '     ><div  class='avia-button-wrap av-mtk0uexv-885ef829c15d22522f320419ddb1a52d-wrap avia-button-center  avia-builder-el-6  avia-builder-el-no-sibling  custom-button button-bold'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mtk0uexv-885ef829c15d22522f320419ddb1a52d\">\n#top #wrap_all .avia-button.av-mtk0uexv-885ef829c15d22522f320419ddb1a52d:hover{\ncolor:black;\ntransition:all 0.4s ease-in-out;\n}\n#top #wrap_all .avia-button.av-mtk0uexv-885ef829c15d22522f320419ddb1a52d:hover .avia-svg-icon svg:first-child{\nfill:black;\nstroke:black;\n}\n<\/style>\n<a href='mailto:info@ezs.nl'  class='avia-button av-mtk0uexv-885ef829c15d22522f320419ddb1a52d av-link-btn avia-icon_select-yes-left-icon avia-size-large avia-position-center avia-color-theme-color avia-font-color-black'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"Do you have a question. Then e-mail the office. \"><span class='avia_button_icon avia_button_icon_left avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='paper-plane' data-av_iconset='svg_entypo-fontello'><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"32\" viewBox=\"0 0 29 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-1' aria-describedby='av-svg-desc-1' role=\"graphics-symbol\">\n<title id='av-svg-title-1'>Paper-plane<\/title>\n<desc id='av-svg-desc-1'>Paper-plane<\/desc>\n<path d=\"M28.608 4.16q0.448-0.128 0.704 0.096t0.128 0.608q-0.064 0.192-2.304 9.92t-2.368 10.112q-0.064 0.448-0.448 0.608t-0.768-0.032l-8.896-4.8 0.704-0.832q12.416-13.44 12.608-13.632 0.128-0.128-0.032-0.288t-0.288-0.032l-17.6 12.864-3.584-1.408-6.080-2.432q-0.384-0.128-0.384-0.384t0.384-0.384q0.256-0.128 14.112-5.024t14.112-4.96zM9.984 27.456v-6.528l5.12 2.624q-4.16 3.712-4.544 4.096-0.576 0.448-0.576-0.192z\"><\/path>\n<\/svg><\/span><span class='avia_iconbox_title' >Do you have a question. Then e-mail the office. <\/span><span class='avia_button_background avia-button avia-color-theme-color-highlight' ><\/span><\/a><\/div><\/div><\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_2'  class='avia-section av-1dac2a-d1197613dcbabf4e543e6dda08e0b73e main_color avia-section-default avia-no-border-styling  avia-builder-el-7  el_after_av_one_third  el_before_av_section  column-style-1 arrow-section arrow-grey avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2064'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-1b5e02-5271dd6098290b9de598931b5375eeff av_two_third  avia-builder-el-8  avia-builder-el-no-sibling  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mn1s19ce-bcbe9ee2fed204ea2bb67275a34f1f85\">\n#top .av-special-heading.av-mn1s19ce-bcbe9ee2fed204ea2bb67275a34f1f85{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mn1s19ce-bcbe9ee2fed204ea2bb67275a34f1f85 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mn1s19ce-bcbe9ee2fed204ea2bb67275a34f1f85 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mn1s19ce-bcbe9ee2fed204ea2bb67275a34f1f85 av-special-heading-h2 blockquote modern-quote  avia-builder-el-9  el_before_av_textblock  avia-builder-el-first  margin-bottom-30'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Exam Regulations<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-mn1s1tai-a534876a5a16145f4e8c84daeedf6667 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Click <a href=\"https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/03\/exreglem_2022_nl_versie.pdf\" target=\"_blank\" rel=\"noopener\">hier<\/a> for the Exam Regulations<\/p>\n<p>Click <a href=\"https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/03\/artikel_12_fraude.pdf\" target=\"_blank\" rel=\"noopener\">hier<\/a> for the Fraud section of the Exam Regulations of the National Bureau of Commercial Sailing Examinations (LEB).<\/p>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_3'  class='avia-section av-jpowi-06a8a2fc54d400de40d64fca08c0c1a8 main_color avia-section-default avia-no-border-styling  avia-builder-el-11  el_after_av_section  el_before_av_section  arrow-section arrow-white avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2064'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-dg9xm-f5dabe025b1653c7dade6800626918ba av_two_third  avia-builder-el-12  el_before_av_one_third  avia-builder-el-first  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mr0xlzv0-7110a8b99a78061d434c9258fbc87125\">\n#top .av-special-heading.av-mr0xlzv0-7110a8b99a78061d434c9258fbc87125{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mr0xlzv0-7110a8b99a78061d434c9258fbc87125 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mr0xlzv0-7110a8b99a78061d434c9258fbc87125 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mr0xlzv0-7110a8b99a78061d434c9258fbc87125 av-special-heading-h2 blockquote modern-quote  avia-builder-el-13  el_before_av_textblock  avia-builder-el-first  margin-bottom-30'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Certification<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-mna5so9y-d52f930702304640135fe6eb5b1b2c6a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>ISO Certification<\/h3>\n<p>The Enkhuizen Nautical College Foundation and the National Bureau of Commercial Sailing Examinations (LEB) Foundation are ISO 9001:2015 certified.<\/p>\n<h3>CRKBO<\/h3>\n<p>The Enkhuizen Nautical College is a CRKBO (Central Register for Short-Term Vocational Education) recognised institution.<\/p>\n<\/div><\/section><\/p><\/div><div  class='flex_column av-8xmzu-56870f4d26de3a8c76ae0f630c0060b7 av_one_third  avia-builder-el-15  el_after_av_two_third  avia-builder-el-last  flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mr0xo2t0-ff573472b97cd5b863235e6bc877843b\">\n.avia-image-container.av-mr0xo2t0-ff573472b97cd5b863235e6bc877843b img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-mr0xo2t0-ff573472b97cd5b863235e6bc877843b .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-mr0xo2t0-ff573472b97cd5b863235e6bc877843b av-styling- avia-align-center  avia-builder-el-16  el_before_av_image  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-2067 avia-img-lazy-loading-not-2067 avia_image ' src=\"https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/06\/iso-9001-2015-cmyk_orig-180x180.jpg\" alt='' title='ISO 9001-2015'  height=\"180\" width=\"180\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/06\/iso-9001-2015-cmyk_orig-180x180.jpg 180w, https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/06\/iso-9001-2015-cmyk_orig-80x80.jpg 80w, https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/06\/iso-9001-2015-cmyk_orig-36x36.jpg 36w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mr0xojor-e55cea03c57d6945cba5ef0563802d16\">\n.avia-image-container.av-mr0xojor-e55cea03c57d6945cba5ef0563802d16 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-mr0xojor-e55cea03c57d6945cba5ef0563802d16 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-mr0xojor-e55cea03c57d6945cba5ef0563802d16 av-styling- avia-align-center  avia-builder-el-17  el_after_av_image  avia-builder-el-last '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-2066 avia-img-lazy-loading-not-2066 avia_image ' src=\"https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/06\/crkbo-instelling-rgb_orig-180x180.jpeg\" alt='' title='CRKBO Institution'  height=\"180\" width=\"180\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/06\/crkbo-instelling-rgb_orig-180x180.jpeg 180w, https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/06\/crkbo-instelling-rgb_orig-80x80.jpeg 80w, https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/06\/crkbo-instelling-rgb_orig-36x36.jpeg 36w, https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/06\/crkbo-instelling-rgb_orig.jpeg 183w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><\/div><\/div><\/div><\/p><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_4'  class='avia-section av-xkbiq-0f0c6dc79b0beb20f31d63d63a0b62bb main_color avia-section-default avia-no-border-styling  avia-builder-el-18  el_after_av_section  el_before_av_one_full  column-style-1 avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2064'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-migzm-f5fb97fe6970757b44c29df9c2a7dcf2 av_two_third  avia-builder-el-19  el_before_av_one_third  avia-builder-el-first  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mtk0hnb1-8324500fc3236fb6d07bbef580c72a08\">\n#top .av-special-heading.av-mtk0hnb1-8324500fc3236fb6d07bbef580c72a08{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mtk0hnb1-8324500fc3236fb6d07bbef580c72a08 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mtk0hnb1-8324500fc3236fb6d07bbef580c72a08 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mtk0hnb1-8324500fc3236fb6d07bbef580c72a08 av-special-heading-h2 blockquote modern-quote  avia-builder-el-20  el_before_av_textblock  avia-builder-el-first  margin-bottom-30'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Complaints<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-mna5u7ri-c8549c7a7e52fe521e230c57117eeab0 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>School Complaints Procedure<\/strong><br \/>\nIf you have a complaint about the college, we would refer you to our complaints procedure; click <a href=\"https:\/\/www.ezs.nl\/uploads\/2\/9\/5\/6\/29563113\/klachtenprocedure_ezs.pdf\">here<\/a>.<\/p>\n<p><strong>Examination Complaints Procedure<\/strong><br \/>\nEvery student has the right to file a complaint regarding the way the examination board or the LEB has behaved towards him\/her or another person in a specific circumstance. A complaint must be submitted via e-mail to the LEB Board of Supervision at the email address <a href=\"mailto:leb@ezs.nl\">leb@ezs.nl<\/a> (LEB examination regulations art. 18) and will be treated confidentially. A response to a complaint will always be provided within four weeks.<\/p>\n<\/div><\/section><\/p><\/div><div  class='flex_column av-833gi-1921df48e3ca420c494dfe4f70af3fc2 av_one_third  avia-builder-el-22  el_after_av_two_third  avia-builder-el-last  flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mtk0x7uz-3a2df1c9aadfe22ecc6c2aafe8cd695a\">\n.avia-image-container.av-mtk0x7uz-3a2df1c9aadfe22ecc6c2aafe8cd695a img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-mtk0x7uz-3a2df1c9aadfe22ecc6c2aafe8cd695a .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-mtk0x7uz-3a2df1c9aadfe22ecc6c2aafe8cd695a av-styling- avia-align-center  avia-builder-el-23  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-2238 avia-img-lazy-loading-not-2238 avia_image ' src=\"https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/08\/Kompas3.jpg\" alt='' title='Compass'  height=\"800\" width=\"800\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/08\/Kompas3.jpg 800w, https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/08\/Kompas3-300x300.jpg 300w, https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/08\/Kompas3-80x80.jpg 80w, https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/08\/Kompas3-768x768.jpg 768w, https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/08\/Kompas3-36x36.jpg 36w, https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/08\/Kompas3-180x180.jpg 180w, https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/08\/Kompas3-705x705.jpg 705w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_4'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2064'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-zij4-984fca4c0b1e0e436e0edaa6fd6e539a av_one_full  avia-builder-el-24  el_after_av_section  el_before_av_two_third  avia-builder-el-first  first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mtk0i851-ca21fa28556aa384c37ec2b332e2bf60\">\n#top .av-special-heading.av-mtk0i851-ca21fa28556aa384c37ec2b332e2bf60{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mtk0i851-ca21fa28556aa384c37ec2b332e2bf60 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mtk0i851-ca21fa28556aa384c37ec2b332e2bf60 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mtk0i851-ca21fa28556aa384c37ec2b332e2bf60 av-special-heading-h2 blockquote modern-quote  avia-builder-el-25  avia-builder-el-no-sibling  margin-bottom-30'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >General Payment and Refund Terms<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<div  class='flex_column av-16idu-ce04141b101a0c6e2034704fa1a3b08c av_two_third  avia-builder-el-26  el_after_av_one_full  el_before_av_one_third  first flex_column_div  column-top-margin'     ><article  class='iconbox iconbox_top av-mtk0o5zb-a1c0c7ab8d9f1ebb04a1232c05da88f2  avia-builder-el-27  el_before_av_icon_box  avia-builder-el-first  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: Download here\"><a href='https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/09\/PRIVACY-POLICY.pdf' title='Download here' aria-label='Download here'  target=\"_blank\"  rel=\"noopener noreferrer\" class='iconbox_icon heading-color avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='down-bold' data-av_iconset='svg_entypo-fontello' ><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"32\" viewBox=\"0 0 24 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-2' aria-describedby='av-svg-desc-2' role=\"graphics-symbol\">\n<title id='av-svg-title-2'>Download here<\/title>\n<desc id='av-svg-desc-2'>Download here<\/desc>\n<path d=\"M24.32 15.488l-12.16 12.16-12.16-12.16h6.144v-11.2h12.032v11.2h6.144z\"><\/path>\n<\/svg><\/a><h2 class='iconbox_content_title '  itemprop=\"headline\" ><a href='https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/09\/PRIVACY-POLICY.pdf' title='Download here'  target=\"_blank\"  rel=\"noopener noreferrer\">Download here<\/a><\/h2><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p style=\"font-weight: 400;\"><strong>Privacy Policy<\/strong><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><br \/>\n<article  class='iconbox iconbox_top av-mtk0ou4r-2a05ec47edc3e9650ddb248000be538d  avia-builder-el-28  el_after_av_icon_box  el_before_av_icon_box  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: Download here\"><a href='https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/09\/algemene_betalingsvoorwaarden_21112025.pdf' title='Download here' aria-label='Download here'  target=\"_blank\"  rel=\"noopener noreferrer\" class='iconbox_icon heading-color avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='down-bold' data-av_iconset='svg_entypo-fontello' ><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"32\" viewBox=\"0 0 24 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-3' aria-describedby='av-svg-desc-3' role=\"graphics-symbol\">\n<title id='av-svg-title-3'>Download here<\/title>\n<desc id='av-svg-desc-3'>Download here<\/desc>\n<path d=\"M24.32 15.488l-12.16 12.16-12.16-12.16h6.144v-11.2h12.032v11.2h6.144z\"><\/path>\n<\/svg><\/a><h2 class='iconbox_content_title '  itemprop=\"headline\" ><a href='https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/09\/algemene_betalingsvoorwaarden_21112025.pdf' title='Download here'  target=\"_blank\"  rel=\"noopener noreferrer\">Download here<\/a><\/h2><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p style=\"font-weight: 400;\"><strong>General Terms and Conditions<\/strong><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><br \/>\n<article  class='iconbox iconbox_top av-mtk0ppk5-f020536b489d3be01c292ced825a0666  avia-builder-el-29  el_after_av_icon_box  avia-builder-el-last  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: Download here\"><a href='https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/09\/terms_and_conditions_21112025.pdf' title='Download here' aria-label='Download here'  target=\"_blank\"  rel=\"noopener noreferrer\" class='iconbox_icon heading-color avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='down-bold' data-av_iconset='svg_entypo-fontello' ><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"32\" viewBox=\"0 0 24 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-4' aria-describedby='av-svg-desc-4' role=\"graphics-symbol\">\n<title id='av-svg-title-4'>Download here<\/title>\n<desc id='av-svg-desc-4'>Download here<\/desc>\n<path d=\"M24.32 15.488l-12.16 12.16-12.16-12.16h6.144v-11.2h12.032v11.2h6.144z\"><\/path>\n<\/svg><\/a><h2 class='iconbox_content_title '  itemprop=\"headline\" ><a href='https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/09\/terms_and_conditions_21112025.pdf' title='Download here'  target=\"_blank\"  rel=\"noopener noreferrer\">Download here<\/a><\/h2><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p style=\"font-weight: 400;\"><strong>General Terms and Conditions<\/strong><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/p><\/div>\n<div  class='flex_column av-dyslm-b9518091554154e8d7e49712cebe65b6 av_one_third  avia-builder-el-30  el_after_av_two_third  avia-builder-el-last  flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7j86i-f699e9bd2f6325f02aa1de20602af4c5\">\n.avia-image-container.av-7j86i-f699e9bd2f6325f02aa1de20602af4c5 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-7j86i-f699e9bd2f6325f02aa1de20602af4c5 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-7j86i-f699e9bd2f6325f02aa1de20602af4c5 av-styling- avia-align-center  avia-builder-el-31  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-2241 avia-img-lazy-loading-not-2241 avia_image ' src=\"https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/08\/Model.jpg\" alt='' title='Model'  height=\"800\" width=\"800\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/08\/Model.jpg 800w, https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/08\/Model-300x300.jpg 300w, https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/08\/Model-80x80.jpg 80w, https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/08\/Model-768x768.jpg 768w, https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/08\/Model-36x36.jpg 36w, https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/08\/Model-180x180.jpg 180w, https:\/\/ezs.infopro.nl\/wp-content\/uploads\/2026\/08\/Model-705x705.jpg 705w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2064","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ezs.infopro.nl\/en\/wp-json\/wp\/v2\/pages\/2064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ezs.infopro.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ezs.infopro.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ezs.infopro.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ezs.infopro.nl\/en\/wp-json\/wp\/v2\/comments?post=2064"}],"version-history":[{"count":18,"href":"https:\/\/ezs.infopro.nl\/en\/wp-json\/wp\/v2\/pages\/2064\/revisions"}],"predecessor-version":[{"id":2827,"href":"https:\/\/ezs.infopro.nl\/en\/wp-json\/wp\/v2\/pages\/2064\/revisions\/2827"}],"wp:attachment":[{"href":"https:\/\/ezs.infopro.nl\/en\/wp-json\/wp\/v2\/media?parent=2064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}